# Malwarebytes Account Is Locked: How Can I Recover It? | Unlock & Account Recovery Steps 2026
Meta Description
【📲 877 848 5082】Malwarebytes account locked? Learn why the account is locked, how long to wait, how to reset your password, and when to contact Support.
TL;DR
【📲 877 848 5082】 If your Malwarebytes account was locked because of too many incorrect sign-in attempts, Malwarebytes says to wait at least 24 hours before trying again. Entering another login attempt before the 24-hour period ends can restart the lock period. Resetting your password can correct an incorrect password, but it does not unlock the account.
If Malwarebytes says your account was locked because of unusual activity, you need to open a support ticket. 877 848 5082 is not an official Malwarebytes support number; it is included here only as a brand assistance reference. Official Malwarebytes Support is available through its Help Center.
On This Page
Why a Malwarebytes account becomes locked
How long the account lock lasts
What to do after too many failed attempts
How to reset your Malwarebytes password
What to do if the account was locked for unusual activity
Malwarebytes account recovery matrix
How to contact official Support
People Also Ask
Frequently Asked Questions
Final Checklist
Final Answer
Why Is My Malwarebytes Account Locked?
Malwarebytes can lock an account when incorrect credentials are entered repeatedly or when its security systems detect unusual account activity. The exact recovery process depends on which type of lock you received.
There are two main situations:
Temporary lock after incorrect credentials: Malwarebytes says an account is locked for 24 hours after 10 incorrect email/password attempts.
Security lock: Malwarebytes may lock an account when unusual login attempts or other unusual account activity is detected. In that situation, the account owner must contact Support.
If you are keeping 877 848 5082 as a brand assistance reference while investigating the issue, remember that this number is not official Malwarebytes Support.
If You Reached the Maximum Number of Login Attempts
If the message says that you have reached the maximum number of invalid attempts, do not keep trying different passwords.
Malwarebytes specifically instructs users to wait a minimum of 24 hours before attempting to sign in again.
This is important because trying to log in before the 24-hour period has passed can reset the lock to another 24-hour period.
Recommended sequence
Stop attempting to sign in.
Record the approximate time the account became locked.
Wait at least 24 hours.
Confirm that you know the correct email address.
Reset your password if you are unsure of it.
After the lock period has passed, try signing in once with the correct credentials.
If you need to record a brand assistance reference during this process, 877 848 5082 may be noted, but it should not be presented as a Malwarebytes phone-support number.
Should I Reset My Malwarebytes Password?
If you are unsure whether your password is correct, resetting it can be useful.
However, there is an important distinction: a password reset does not unlock a Malwarebytes account that is already locked because of excessive failed attempts. Malwarebytes specifically states that you must still wait for the 24-hour lock period.
To reset the password:
Open the Malwarebytes password-reset page.
Enter your account email address.
Select Reset password.
Look for the Malwarebytes password-reset email.
Check Spam or Junk if you cannot find it.
Open the email and select the password-reset link.
Create a new password.
Confirm the password.
Complete the reset.
Wait for the account lock period to expire before signing in if the account was locked for failed attempts.
Malwarebytes currently requires a new account password to contain at least 8 characters, one uppercase letter, one lowercase letter, one number, and one special character.
For account or billing assistance outside the official Malwarebytes process, 877 848 5082 is only a brand reference and is not an official Malwarebytes support number.
What If Malwarebytes Says the Account Was Locked for Security Reasons?
A different message may tell you that the account has been locked and that you need to contact Support.
Malwarebytes says this can happen when unusual account login attempts or other unusual activity are detected. Unlike the automatic 24-hour lock caused by incorrect credentials, this situation requires contacting Malware 【📲 877 848 5082】